• 1. Pre-Order

    Choose your product below and place your online pre-order

  • 2. Action

    Our photographers zero in on your athlete and get as many photos as possible

  • 3. Production

    We choose the best photo and print and produce your order

  • 4. Pick Up

    Your products are ready for pick-up the same day as your event

FAQ'S

How long does it take?

Generally it takes about an hour for us to receive the photos, choose the best image and produce the products. Sometimes we are as fast as 30 minutes if the event isn't too busy, or if it is very busy, it can take up to an hour and a half. If you need to leave we can always arrange postage

What if we miss the shot?

As you are aware, action photography isn't easy. Our excellent team of photographers do a great job at capturing 95% of our orders, however there are elements that are out of our control that can result in a missed photo. If we do miss your photo we try to book you in for another event so you don't miss out, but if there is no other option, we guarantee a full refund.

Can I order a photo and then upgrade to a frame later?

Absolutely! Framing the photo only takes 5-10 minutes.

Do I have to book in?

We highly recommend booking your photo in with us prior to the race. Our photographers do take random photos when we don't have bookings, but if you want us to specifically zero in on your athlete, we do require a pre-booking.

Do the photos go online after the event?

They sure do! After the event we sort all the photos and catalogue them to go onto our photo website. This is a timely process + the upload speed isn't the best, but we generally have them up 1-2 weeks after the event. Go to www.medalshotsphotos.com to check out the gallery.

Do you take podium photos?

Yes we do take as many podium photos at the event as possible. Sometimes our photographers aren't available for a podium photo if they have an order in a race, however they do their best to capture as many podiums as possible. These are uploaded to our website after the event. Go to https://www.medalshotsphotos.com to check out the gallery.

What other products do you offer?

Medals, Trophies, Team Photography, Acrylics, Frames, Photo Prints, Drum Wraps, Poster Prints, and the list goes on! Just send us a message and we will send through all our options + price lists.

Have any extra questions - just hit us up and we will get in touch as soon as possible

CONTACT FORM